Shipping policy

At Dermafacs our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the United States, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within one business day after the order is placed. 
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders are shipped by USPS, DHL or Fedex. After processing and leaving the warehouse, items usually take between 3 and 5 days to arrive at their destination but can take longer from time to time.
  

For lost or damaged products each product is covered by shipping insurance up to $100. Claims must be filed within 30 days of when the order is placed.